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Reducing salon no shows and last minute cancellations

Reducing salon no shows and last minute cancellations

Published In: ROOT Created Date: 2018-08-26 Hits: 12 Comment: 0

Remind your customers about their appointments. There are several ways to do this. Here are some of them:

Remind your customers about their appointments. There are several ways to do this. Here are some of them:

- Give your customer an appointment card

- Send SMS

- Make a phone call

Which one would you choose? The best way is to use all of them.

Appropriate customer relationships get rid of no-shows

Stimulating your team to form strong relationships with your customers will reduce no-shows as they increase a customer’s loyalty to their specialist.

It’s also important to mention another reason for no-shows: the customer was not satisfied with his or her last visit. For them it’s much easier to just not come than to show their displeasure.