Reducing salon no shows and last minute cancellations – Nutree Cosmetics property of 365 SUN LLC.

Reducing salon no shows and last minute cancellations

Remind your customers about their appointments. There are several ways to do this. Here are some of them:

- Give your customer an appointment card

- Send SMS

- Make a phone call

Which one would you choose? The best way is to use all of them.

Appropriate customer relationships get rid of no-shows

Stimulating your team to form strong relationships with your customers will reduce no-shows as they increase a customer’s loyalty to their specialist.

It’s also important to mention another reason for no-shows: the customer was not satisfied with his or her last visit. For them, it’s much easier to just not come than to show their displeasure.

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