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Reducing salon no shows and last minute cancellations
Remind your customers about their appointments. There are several ways to do this. Here are some of them:
- Give your customer an appointment card
- Send SMS
- Make a phone call
Which one would you choose? The best way is to use all of them.
Appropriate customer relationships get rid of no-shows
Stimulating your team to form strong relationships with your customers will reduce no-shows as they increase a customer’s loyalty to their specialist.
It’s also important to mention another reason for no-shows: the customer was not satisfied with his or her last visit. For them, it’s much easier to just not come than to show their displeasure.