1. General Information

Dear customers, due to logistical constraints, we’re unable to combine wholesale or other website discounts with the shipping gifts.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

Dear customers, please, note that due to website constraints, we’re unable to combine wholesale or any other website discounts with the shipping gifts.
You can still use the gifts separately, without and additional discounts applied. (1 option to choose only)

2. Delivery Location

Items offered on our website are available for delivery to addresses in the United States and 207 other countries and territories.

3. Delivery Time

Dear Customers!

Please, check the important update regarding potential delays in delivery timeframes, especially during the holiday season. Both our standard shipping speed and order processing times may experience longer durations within this period, with any possible delays primarily attributed to the actions of your local shipping carrier and provider. Rest assured, you need not be concerned about your shipment status. If you have any questions or require further updates about your expected delivery time and area, please feel free to respond to our customer support team.
Rest assured, we are committed to serving your orders promptly and efficiently.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days and deliver within the US for approximately 5-12 days in total (depending on your location) or up to 10-35 business days (worldwide shipping) of the date of your order. Business day means Monday to Friday, except holidays.

Please note: we do not ship on Saturdays and Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.


Due to circumstances surrounding Covid-19, there are Airfreight/Capacity issues that are causing significant delays in transport, processing and delivery in the destination country.

Order delays can take up to 30 days - in Europe;

up to 40 days - in Asia;

up to 60 days - in Australia.

We apologize for any inconvenience that this may have caused you.

4. Delivery Instructions

We ship by DHL Global Mail, USPS (UPS, FedEx, DHL Express).

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Customs fees

Depending on countries import laws, packages may be charged for import or customs duties. Any customs or import duties are collected once the package arrives at the destination country. Since we have no control over these fees and can not predict what they might be, any additional charges for customs clearance will have to be born by the recipient. For further information, you may want to contact your local customs office, since customs policies vary from country to country.

7. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at

8. Questions

If you have any questions about the delivery and shipment or your order, please contact us at

9. Returns

We accept returns and offer 100% refunds if they are issued within 14 days of the order delivery.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

10. Wholesale Shipping Rules for orders over 500$ Based on Order Weight
  • Exclusive to wholesale customers, these rules apply to orders exceeding $500 in total value.Shipping Cost Calculation for wholesale:
  • Shipping costs for wholesale orders are determined by the total weight of the order.
  • After the order is placed and packed, the weight will be determined, and shipping costs will be calculated based on current carrier rates.

Separate Shipping Invoice for wholesale:

  • Once the shipping cost is calculated, a separate invoice will be sent to the customer for shipping charges.
  • The order will be dispatched only after the shipping invoice is paid in full.

Handling Time for wholesale:

  • After receiving the payment for the shipping invoice, orders will be processed and dispatched within 3-7 business days.

Packaging for wholesale:

  • Orders are packed with high-quality protective materials to ensure products arrive in perfect condition.
  • Packaging will be discreet, without price indications, suitable for direct drop shipping.

Order Tracking for wholesale:

  • Once dispatched, a tracking number will be provided via email. Customers are responsible for monitoring their shipment and coordinating with the courier for delivery specifics.

Restricted Areas for wholesale:

  • Some areas might have restricted access or may incur additional shipping fees. Customers will be notified if their delivery address is affected.


  • All shipments will be insured. The cost of insurance, if any, will be included in the separate shipping invoice.

Customs & Duties:

  • International orders may be subject to customs duties and taxes. These charges are not included in the shipping invoice and are the responsibility of the customer.

Returns & Exchanges for wholesale:

  • Returns for wholesale orders are accepted within 14 days of delivery. Items must be in their original condition and packaging.
  • The customer bears the return shipping costs unless due to an error on our part or a defective product.