It’s impossible to imagine today’s world without using software and high technology. So don’t get surprised seeing new techniques and instruments in your favourite beauty salon.
In 2019 most salons and spas will use artificial intelligence (AI). This means they will use messengers and chatbots to make appointments and do simple tasks.
While technology is developing, customers are seeking for humanization. People will want to build strong relationship, see the people who stand behind the services and company. So pay attention to this fact and think on how to make clients trust you.
To become successful in 2019, you will need to focus on every customer and their certain needs and desires.